Thank you for stopping by XUNQIKJ. If you have a question about a garment, need help with an order, or want details about delivery, tracking, returns, or refunds, our customer care team is ready to help. Every customer who chooses to shop with us matters, and we will work to make your experience attentive and personal.
We handle enquiries about a garment, its fabric or fit, sizing, an order in progress, delivery and tracking, a return, a cancellation, or a refund.
What to Include in Your Message
To help us understand your request and answer it efficiently, please share as much of the following as you can:
Your order number, if available;
The email address used when the order was placed;
The name or web link of the item in question;
A clear explanation of your question or request; and
Relevant photographs or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the garment, the problem, the shipping label, and the outer packaging where relevant. These details help us look into the matter accurately and offer a suitable solution.
How to Reach Us
Customer Service Email:
support@xunqikj.com
Store Website:
xunqikj.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. We may not always be able to answer immediately, but we give every request careful attention.
For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritise urgent requests wherever we reasonably can.
Please avoid sending several messages about the same issue, as duplicates can make your request harder to track.
Order Changes and Cancellations
If you need to correct a delivery address, change a garment or size, or ask for an order cancellation, please contact us as soon as possible.
We will make reasonable efforts to help. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can still be changed or cancelled.
Returns and Product Problems
Please contact us before sending anything back.
The correct return location may vary depending on the garment, the order, and where you are. If your return request is reviewed and approved, we will email you the applicable return address and step-by-step instructions.
Do not send a product to our registered business address, or to an address printed on the original parcel, unless our customer service team specifically instructs you to do so.
Products sent without prior authorisation, or to an incorrect address, may be refused, delayed, lost, or returned to the sender. Please read our Returns, Refunds and Cancellation Policy for the complete eligibility rules and refund process.
If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer a suitable remedy. Depending on the circumstances and what is in stock, this may include sending a missing item, providing a replacement, arranging an exchange, or refunding the affected item.
Company Information
Brand:
XUNQIKJ
Website:
xunqikj.com
Store Operator:
Donghai County Jianzhiyu Garment Processing Factory
Legal Entity:
Donghai County Jianzhiyu Garment Processing Factory
Registered Address:
Second Room on the South Side, 2nd Floor, Former Xinxing Kindergarten, No. 54 Xinyuan South Road, Baitabu Town, Donghai County, Lianyungang, Jiangsu Province, China
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 22BQ7
Warehouse: Blue Harbor Fulfillment Annex – WH Code 91-XD
5093 Willowbrook Ln, Unit C
Erie, PA 16509-4417
USA
Unified Social Credit Code:
92320722MAEL7F0J62
Customer Service Emails:
support@xunqikj.com
XUNQIKJ is operated by Donghai County Jianzhiyu Garment Processing Factory, which is responsible for the operation of the online store xunqikj.com, order processing, customer service, and related ecommerce activities.