RETURNS AND CANCELLATION POLICY

Effective Date: June 22, 2026

Company: Donghai County Jianzhiyu Garment Processing Factory
Brand: XUNQIKJ
Website: xunqikj.com

This Returns and Cancellation Policy is provided by Donghai County Jianzhiyu Garment Processing Factory, the legal entity operating the brand XUNQIKJ and the website xunqikj.com.

Approved reimbursements are processed under our separate Refund Policy. Please read the Refund Policy for reimbursement eligibility, amount, method, and timing.

Order Cancellations and Changes

To request an order cancellation or change, please contact us as soon as possible at:

support@xunqikj.com

Please include your order number and clearly describe the change you would like to make.

We will use reasonable endeavours to help. However, once an order has moved into packing, production, or dispatch, we cannot guarantee that it can be changed or cancelled.

Personalised, custom-made, or made-to-order clothing may enter preparation or production shortly after the order is confirmed. Please review the clothing selections, quantities, customisation details, billing information, and delivery information before placing an order.

If an order is successfully cancelled before fulfilment, the applicable amount will normally be reimbursed to the original payment method.

Return Request Period

You may request a return for eligible clothing within 30 days after delivery.

A return request is not automatically approved. Please contact us before sending any item back and wait for written approval, return instructions, and the applicable return destination.

Items sent without prior approval may be refused, or may delay or prevent the return and reimbursement process.

Eligibility for Change-of-Mind Returns

To qualify for an approved return made because you changed your mind, the clothing must generally:

be unworn, unwashed, and undamaged;

not have been altered or modified;

be returned in its original packaging where reasonably possible;

include all original parts, components, accessories, tags, and promotional items; and

be accompanied by valid evidence of purchase.

We may adjust or decline a reimbursement if returned clothing shows signs of wear, damage, alteration, missing contents, or handling beyond what is reasonably necessary to inspect it—except where the condition resulted from our error or where applicable law provides otherwise.

Personalised, Custom-Made, and Made-to-Order Clothing

Personalised, custom-made, or made-to-order clothing is generally not eligible for return because of:

a change of mind;

an incorrect option or customisation detail selected by the customer; or

dissatisfaction unrelated to a garment fault or an order discrepancy.

This restriction does not apply when clothing arrives damaged, faulty, incorrectly produced, incomplete, or materially different from the order the customer confirmed.

Damaged, Faulty, Incorrect, or Incomplete Clothing

If an order arrives damaged, faulty, incorrect, incomplete, or materially different from what you ordered, please contact us promptly and provide:

your order number;

a clear description of the problem;

photographs or videos showing the garment and the issue;

photographs of the postage label and outer packaging where relevant; and

confirmation of your delivery address.

Please do not discard the affected garment or its packaging while your request is under review unless our customer service team tells you otherwise.

After reviewing the information, we will offer a suitable resolution. Depending on the circumstances, the availability of the item, and applicable law, this may include:

sending a missing part or item;

providing a replacement;

arranging an exchange; or

issuing a reimbursement for the affected garment.

If the problem is confirmed to have resulted from our error or from our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs.

In some situations we may resolve an issue without requiring the original garment to be returned. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.

Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for return shipping costs.

For confirmed damaged, faulty, incorrect, or incomplete clothing, we will provide the applicable instructions and cover the authorised replacement or return shipping costs.

If we ask you to purchase return postage for a merchant-responsible return, please keep the receipt. We will reimburse the approved reasonable cost once we have received the requested documentation.

XUNQIKJ does not impose a restocking charge.

For customer-paid returns, we recommend using a traceable delivery method. We are not responsible for a return that is lost or damaged before it reaches the approved return facility, except where applicable law provides otherwise.

Please do not send a return using payment on delivery or another service that requires us to pay an unauthorised amount when the parcel arrives.

Return Approval and Return Destination

Always contact us before returning any clothing.

The appropriate return facility may vary depending on the garment, the order, and where you are. After your return request has been reviewed and approved, we will provide the applicable return destination and instructions by email.

Our registered corporate address is not the standard returns address. Do not return an item to the registered address, or to an address printed on the original parcel, unless our customer service team specifically instructs you to do so.

Items sent to an unapproved or incorrect address may be refused, delayed, lost, or returned to the sender.

Approval of a return does not guarantee a reimbursement. The returned garment must still be received and inspected unless we confirm in writing that a return is not required.

Current return warehouse address:

Attn: Return Authorization 22BQ7
Warehouse: Blue Harbor Fulfillment Annex – WH Code 91-XD
5093 Willowbrook Ln, Unit C
Erie, PA 16509-4417
USA

Exchanges

Exchanges are subject to availability.

For an ordinary change-of-mind exchange, the original garment must be returned and inspected before a replacement is processed. The customer is responsible for the applicable return shipping and new shipping costs.

For confirmed damaged, faulty, incorrect, or incomplete clothing, we will provide a suitable resolution and cover the authorised exchange-related shipping costs. Depending on the circumstances, we may not require the original garment to be returned; our customer service team will confirm this in writing.

If the requested replacement is unavailable, we may issue an eligible reimbursement and invite you to place a new order.

Return Inspection

Once an approved return arrives, we will inspect the garment and let you know whether the reimbursement has been approved.

The inspection may consider:

whether the correct garment was returned;

the garment’s condition;

whether it shows signs of wear, alteration, damage, or use beyond what is reasonably necessary to inspect it;

whether the original components and accessories are included;

the stated reason for the return; and

whether the return followed the approved instructions.

If we reasonably need more information, we may contact you before making a final decision.

Incorrect Addresses and Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned or cannot be delivered because of:

an incorrect or incomplete address;

refusal by the recipient;

failure to collect the parcel;

repeated unsuccessful delivery attempts;

failure to pay applicable customs charges; or

another reason attributable to the customer,

the following conditions apply:

reimbursement eligibility will be assessed after the parcel has been returned and inspected;

applicable return shipping, customs, and handling costs may be deducted from an eligible reimbursement where the law permits;

original shipping charges will not normally be reimbursed; and

if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

These conditions do not apply when a failure to deliver resulted from our confirmed error or the carrier’s confirmed error.

Refund Reference

Approved reimbursements are processed under our Refund Policy. Please read the Refund Policy for reimbursement eligibility, amount, method, and timing.

Contact and Company Information

For cancellation, return, exchange, or reimbursement assistance, contact our customer service email address:

support@xunqikj.com

Please include your order number and the email address you used at checkout.

Customer Service Hours:

Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.