FAQ

Effective Date: June 22, 2026

What types of clothing does XUNQIKJ offer?

XUNQIKJ carries a rotating range of clothing for everyday wear and seasonal dressing. Depending on what is in stock and what time of year it is, our range may include:

t-shirts and tops, shirts and blouses, hoodies and sweatshirts, sweaters and knitwear;

jackets and coats, jeans and trousers, shorts, skirts, and dresses;

jumpsuits and matching sets, activewear, and loungewear;

casual, polished, and relaxed silhouettes; and

related wardrobe essentials and lifestyle accessories.

Colours, sizes, fabrics, designs, package contents, and options vary by style and season. Please check the product page for the most current details.

What should I know about sizing and materials?

Fit and fabric vary from design to design. Please read the size guide, the material notes, the care instructions, and the measurements on each product page before ordering.

Because of photography, lighting, screen settings, fabric characteristics, and normal production variation, small differences in colour, texture, stitching, finish, or measurement may occur. These are not necessarily faults.

Are XUNQIKJ pieces suitable for daily wear?

A large part of our range is designed for everyday use, but suitability depends on the specific style, the fabric, and the occasion you have in mind. Please read the product description, the care guidance, and the recommended use before buying. If you are unsure about fit or fabric, our support team can help.

Where does XUNQIKJ ship?

We currently ship to:

United States

Canada

Mexico

Orders with a delivery address outside these countries cannot currently be completed at checkout.

Fulfilment locations and carriers may vary depending on product availability, delivery destination, and operational requirements.

How long does order processing take?

Most in-stock orders are processed within 2–7 business days. Business days exclude weekends and public holidays.

Personalised, custom-made, or made-to-order products may need additional preparation time where this is stated on the applicable product page. Processing may also take longer during peak shopping periods, public holidays, inventory checks, or additional quality-control procedures.

How long does delivery take?

Estimated transit times after dispatch are:

United States: 7–20 business days

Canada: 10–30 business days

Mexico: 20–30 business days

Processing time and transit time are separate. Including the standard 2–7 business day processing period, approximate total delivery times are:

United States: 9–27 business days

Canada: 12–37 business days

Mexico: 22–37 business days

Delivery estimates are not guaranteed. Customs processing, carrier disruption, severe weather, public holidays, remote destinations, or other circumstances outside our reasonable control may cause delays.

How much does shipping cost?

Orders totalling US$50 or more qualify for free standard shipping.

For orders below US$50, standard shipping charges are:

United States: US$7.00

Canada: US$8.00

Mexico: US$12.00

The applicable shipping charge will be displayed at checkout before payment is completed.

How can I track my order?

After your order is dispatched, we will send any available tracking information to the email address provided at checkout.

You may also log in to your customer account and check the Orders section for the latest updates.

Why has my tracking information not updated?

Tracking activity can take several business days to appear after dispatch. Updates may also pause while a parcel moves between carrier facilities, goes through customs, or transfers to a local delivery provider.

If tracking has not changed for a long period, contact us with your order number and tracking information. We will review what we have and, where appropriate, open an investigation with the carrier.

Will all products arrive in one package?

Items from the same order may be shipped in separate parcels depending on availability, fulfilment arrangements, and delivery requirements.

If that happens, you may receive more than one tracking number, and the parcels may arrive on different dates.

What should I do if tracking shows delivered but I cannot find the parcel?

Please first:

check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;

ask household members, neighbours, or building management;

look for a carrier delivery notice; and

contact the carrier using the tracking number.

If the parcel still cannot be found, contact us with your order number. We will review what we have and help open a suitable investigation.

Can I change or cancel my order?

If you need to correct an address, change an item or size, or request a cancellation, contact us as soon as possible at:

support@xunqikj.com

Please include your order number and clearly describe the change you would like to make.

We will make reasonable efforts to help. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or cancelled.

Can I return a product?

You may request a return for eligible clothing within 30 days after delivery.

Please contact us before sending anything back. If your request is approved, we will provide the applicable return address and instructions by email.

Items sent without prior authorisation or to an incorrect address may be refused, delayed, lost, or returned to the sender. The complete conditions are set out in our Returns, Refunds and Cancellation Policy.

Can personalised or custom-made products be returned?

Personalised, custom-made, and made-to-order products are generally not eligible for a change-of-mind return.

This restriction does not affect your rights if the item arrives damaged, faulty, incorrectly produced, incomplete, or materially different from the order you confirmed.

Who pays for return shipping?

For an approved change-of-mind return, the customer is responsible for return shipping costs.

If clothing is confirmed to be damaged, faulty, incorrect, or incomplete because of our error or our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs.

XUNQIKJ does not charge a restocking fee.

How do exchanges work?

Exchanges are subject to availability.

For an ordinary change-of-mind exchange, the original item must normally be returned and inspected before a replacement is processed. The customer is responsible for the applicable return shipping and new shipping costs.

For a confirmed damaged, faulty, incorrect, or incomplete item, we will provide a suitable remedy and cover the authorised exchange-related shipping costs.

If the requested replacement is unavailable, we may issue an eligible refund and invite you to place a new order.

What if my product arrives damaged, faulty, incorrect, or incomplete?

your order number;

a clear description of the issue;

photographs or videos showing the item and the problem;

photographs of the shipping label and outer packaging where relevant; and

confirmation of your delivery address.

After reviewing the information, we will offer a suitable solution. Depending on the circumstances and what is in stock, this may include sending a missing item, providing a replacement, arranging an exchange, or refunding the affected item.

If the problem is confirmed to have resulted from our error or our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs.

What will an approved refund cover?

An approved refund covers the purchase price of the eligible returned item.

Original shipping charges are refundable only when the return results from our confirmed error or where applicable law requires otherwise. Original shipping charges are not refundable for a change-of-mind return.

Customs duties, import taxes, brokerage charges, and other amounts paid directly to third parties generally cannot be refunded by XUNQIKJ.

Approved refunds are normally issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may need additional processing time.

Will I have to pay customs duties or import taxes?

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, the customs authority, or the carrier.

Unless expressly stated as included at checkout, these charges are the recipient’s responsibility.

What happens if I enter an incorrect address or do not collect my parcel?

Contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after processing or shipment has begun.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect it, repeated unsuccessful delivery attempts, unpaid customs charges, or another customer-attributable reason:

refund eligibility will be assessed after the parcel has been returned and inspected;

applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law permits; and

if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Where should I send a return?

Do not send products to our registered business address, or to an address printed on the original parcel, unless our customer service team specifically instructs you to do so.

The appropriate return location may vary depending on the product, the order, and where you are. If your return request is approved, we will provide the applicable return address and instructions by email.

How can I contact XUNQIKJ?

You can contact our customer service team at:

support@xunqikj.com

Store Website:

xunqikj.com

When contacting us about an existing order, please include your order number and the email address used at checkout.