Refund Policy

Effective Date: June 22, 2026

Company: Donghai County Jianzhiyu Garment Processing Factory
Brand: XUNQIKJ
Website: xunqikj.com

This Refund Policy is issued by Donghai County Jianzhiyu Garment Processing Factory, the legal entity that operates the XUNQIKJ brand and the xunqikj.com website.

Returns, cancellations, and exchanges are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved reimbursements are issued after a cancellation, return, exchange, or refund request has been reviewed.

1. Reimbursement Eligibility

A reimbursement may be granted after we receive and examine an authorised return, where a return is required. In certain situations we may resolve an issue without asking you to send the original garment back. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.

Authorisation of a return does not guarantee a reimbursement. The returned garment must still be received and inspected unless we confirm in writing that a return is not required.

Reimbursements may be available for eligible clothing that is damaged, faulty, incorrect, incomplete, or materially different from the order the customer confirmed, subject to review and to applicable law.

2. Reimbursement Amount

An approved reimbursement for an eligible returned garment covers the purchase price actually paid for that garment, after applying any discounts or promotions used on the order.

For an approved change-of-mind return:

the eligible garment’s purchase price will be reimbursed;

original shipping charges are not reimbursable;

return shipping is the customer’s responsibility; and

no restocking fee will be charged.

When a reimbursement results from our confirmed error, including a damaged, faulty, incorrect, or incomplete garment:

the affected garment’s eligible purchase price will be reimbursed if a reimbursement is selected;

the applicable original shipping charge will be reimbursed where appropriate; and

authorised return shipping costs will be covered or reimbursed.

Any sales tax collected and legally reimbursable in connection with the returned garment will be handled according to applicable tax and payment requirements.

3. Original Shipping Fees

Original shipping charges are not reimbursable for approved change-of-mind returns unless the law requires otherwise.

When a reimbursement results from our confirmed error, including a damaged, faulty, incorrect, or incomplete garment, the applicable original shipping charge will be reimbursed where appropriate.

4. Return Shipping Reimbursement

For an approved change-of-mind return, the customer is responsible for return shipping costs.

For a confirmed damaged, faulty, incorrect, or incomplete garment, we will provide the applicable instructions and cover the authorised replacement or return shipping costs.

If we ask you to purchase return postage for a merchant-responsible return, please keep the receipt. We will reimburse the approved reasonable cost once we have received the requested documentation.

XUNQIKJ does not charge a restocking fee.

5. Taxes, Duties, and Third-Party Charges

Any sales tax collected and legally reimbursable in connection with the returned garment will be handled according to applicable tax and payment requirements.

Customs duties, import taxes, brokerage fees, and other amounts paid directly to customs authorities, carriers, or other third parties generally cannot be reimbursed by XUNQIKJ.

6. Reimbursement Method

Approved reimbursements will normally be issued to the original payment method.

We generally cannot issue a reimbursement to a different card, bank account, or payment method. If the original payment method is no longer available, the payment provider’s applicable procedures will apply.

7. Reimbursement Processing Time

Approved reimbursements will normally be issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to display the reimbursement after we issue it.

8. Return Inspection

Once an authorised return arrives, we will inspect the garment and tell you whether the reimbursement has been approved.

The inspection may consider:

whether the correct garment was returned;

the garment’s condition;

whether it shows signs of wear, alteration, damage, or use beyond what is reasonably necessary to inspect it;

whether the original components and accessories are included;

the stated reason for the return; and

whether the return followed the authorised instructions.

If we reasonably need more information, we may contact you before making a final decision.

9. Late or Missing Reimbursements

If an approved reimbursement has not appeared after the expected processing period:

check the original payment account;

contact your bank, card issuer, or payment provider;

allow for any additional institutional processing time; and

Please include your order number and any reimbursement confirmation we previously provided.

10. Incorrect Addresses and Undeliverable Orders

Customers are responsible for providing complete and accurate delivery information.

If a parcel is returned or cannot be delivered because of an incorrect or incomplete address, refusal by the recipient, failure to collect the parcel, repeated unsuccessful delivery attempts, failure to pay applicable customs charges, or another reason attributable to the customer:

reimbursement eligibility will be assessed after the parcel has been returned and inspected;

applicable return shipping, customs, and handling costs may be deducted from an eligible reimbursement where the law permits;

original shipping charges will not normally be reimbursed; and

if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

These conditions do not apply when a failure to deliver resulted from our confirmed error or the carrier’s confirmed error.

11. Contact and Company Information

For cancellation, return, exchange, or reimbursement assistance, contact our customer service email address:

support@xunqikj.com

Please include your order number and the email address you used at checkout.

Customer Service Hours:

Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

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