SHIPPING POLICY

Effective Date: June 22, 2026

Thank you for choosing XUNQIKJ. We know that when you order clothing you are usually waiting for something you actually want to wear, so we make every effort to pack each order carefully and hand it to the carrier without unnecessary delay.

This Shipping Policy explains where we deliver, how long handling takes, what shipping costs, how tracking works, and what we do when a delivery does not go to plan. If you have a question that is not answered here, please write to us at the customer service email address below.

Payment Methods

To keep checkout secure and straightforward, XUNQIKJ accepts the following payment methods:

Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, Discover, PayPal, and UnionPay.

Delivery Destinations

XUNQIKJ currently delivers to:

United States

Canada

Mexico

Orders with a shipping address outside these countries cannot be completed at checkout at this time.

Fulfilment centres and carriers may vary depending on where the stock is held, where the order is going, and what our operational needs are at the time.

Shipping Charges and Estimated Transit Times

Destination Transit Time Free Shipping Threshold Standard Shipping Fee
United States 7–20 business days Orders of US$50 or more US$7.00 below US$50
Canada 10–30 business days Orders of US$50 or more US$8.00 below US$50
Mexico 20–30 business days Orders of US$50 or more US$12.00 below US$50

All shipping charges are listed in U.S. dollars. The applicable fee will appear at checkout before you finalise payment, and you can pay using any of the methods listed above.

Order Handling Time

Handling time is the period between your order being placed and the parcel being handed to the relevant carrier.

Most in-stock orders are handled within 2–7 business days. Business days do not include weekends or public holidays.

Handling may take longer during:

busy shopping seasons or major promotions;

public holidays;

inventory replenishment;

additional production or quality inspections; and

preparation of personalised, custom, or made-to-order items, where noted on the applicable product page.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided at checkout and explain the options available to you.

Total Estimated Delivery Windows

Total estimated delivery time = handling time of 2–7 business days + transit time.

Approximate total delivery windows from the moment an order is placed are:

Destination Transit Time Total Estimated Delivery Time
United States 7–20 business days 9–27 business days
Canada 10–30 business days 12–37 business days
Mexico 20–30 business days 22–37 business days

These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by:

incorrect or incomplete delivery details;

customs clearance;

severe weather;

public holidays;

carrier disruption;

peak-season shipping volumes;

remote delivery locations; or

other circumstances beyond our reasonable control.

Please check your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Details

Once your order has been dispatched, we will send any available tracking details to the email address provided at checkout.

You may also sign in to your customer account and look at the Orders section for the latest update.

Tracking details can take several business days to appear in the carrier’s system after dispatch. A temporary pause in tracking updates does not necessarily mean that the parcel has stopped moving.

If an order contains more than one item, the items may be shipped in separate parcels. In that case you may receive more than one tracking number, and the parcels may arrive on different days.

Customs Duties and Import Taxes

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or the shipping fee and are the recipient’s responsibility. Depending on the payment method you choose, these charges may need to be paid separately to the carrier or to customs.

If a recipient refuses delivery because of customs charges, any applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law permits.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

support@xunqikj.com

We will make reasonable efforts to help. However, once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where the law permits, any additional shipping, return, or redelivery costs that result from an incorrect or incomplete address supplied by the customer will be the customer’s responsibility.

If you ask for redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

Delayed, Lost, or Delivered Packages

If tracking has not updated for a long period, or you believe a parcel may be lost, contact us at support@xunqikj.com with your order number and tracking information.

We will review the information we have and, where appropriate, open an investigation with the carrier. Carrier investigations take additional time and may need your cooperation.

If tracking shows delivered but you cannot find the parcel, please:

check your doorstep, mailbox, reception area, parcel locker, and any other safe delivery location;

ask household members, neighbours, or building management;

look for a delivery notice;

contact the carrier using the tracking number; and

If a carrier investigation confirms that the parcel was lost before delivery for reasons that are not the customer’s responsibility, we will provide a suitable solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries

If an order arrives damaged, faulty, incorrect, or incomplete, please contact us promptly and provide:

your order number;

a clear description of the problem;

photographs or videos showing the garment and the issue;

photographs of the shipping label and outer packaging where relevant; and

confirmation of your delivery address.

Once we have reviewed the information, we will offer a suitable remedy. Depending on the circumstances and what is in stock, this may include:

sending the missing item;

sending a replacement;

arranging an exchange; or

refunding the affected item.

If the problem is confirmed to have resulted from our error or from our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs.

Please do not discard the affected item or its packaging while your request is under review unless our customer service team tells you otherwise.

Refused, Unclaimed, or Undeliverable Packages

A parcel may be returned to us because of:

an incorrect or incomplete address;

refusal by the recipient;

failure to collect the parcel;

repeated unsuccessful delivery attempts;

failure to pay applicable customs charges; or

another reason attributable to the customer.

If this happens:

refund eligibility will be assessed after the parcel has been returned and inspected;

applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law permits; and

if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when a failure to deliver results from a customer-attributable reason, except where applicable law requires otherwise.

Returns

For anything to do with returns, please do not send a parcel to our registered address unless our team has instructed you to. Always contact us first for return instructions, and we will provide the current return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as we can. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 22BQ7
Warehouse: Blue Harbor Fulfillment Annex – WH Code 91-XD
5093 Willowbrook Ln, Unit C
Erie, PA 16509-4417
USA

Additional return eligibility rules and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

Contact and Company Information

If you have a question about shipping, tracking, or delivery, please contact us at the customer service email address: support@xunqikj.com

Please include your order number and the email address you used at checkout.